Bob Dibert, assistant service manager at Bedford Chrysler, has been taking care of automobile customer needs for nearly three decades. Despite looking forward to his 30th anniversary in the business next year, Dibert says he's always learning - working to keep up with an industry that has changed enormously since he started at Burkett Motors in 1972. A Snake Spring Township native and graduate of Bedford High School and Williamsport Community College, Dibert says he's already taken four formal classes this year and periodically goes through computer-based training at the dealership. "The technology in automobiles has changed radically since I started," he said. "Manufacturers are making a better product and with the computers and sensors in new cars there's not as much guesswork in diagnosing problems. It seems that everyday the technology changes. Without constant training we'd be lost." Dibert works with customers, schedules mechanics, follows-up to make sure work is being completed, handles bills and payments. "You have to be able to deal with people in this position - both customers and mechanics. Good people skills are paramount." Dibert works with fellow service manager John Henderson and six mechanics at the dealership's new quarters in Wolfsburg. "We can work with customers so much better here," he said. "We have so much more space which allows a higher level of productivity." His wife, Cindy, also works at the dealership, and Dibert says, "We never had an interest in having a career anywhere but Bedford. We love the area and have wonderful friends and family here. Both of us have been able to build fulfilling careers, so it's been a winning combination."

Back to Opportunities