For a quarter century, BC Stone has been on the cutting edge of stone fabrication for countertops and other home and business applications.
“We have built a reputation for quality products and great customer service that we try our very best to protect,” said Travis Collins, co-owner. “We are vigilant to stay on the leading edge. We invest in the latest machinery, stay aware of industry trends and offer the newest products.”
The company continues to deliver on its commitment to excellent products and service.
Co-owner Rodney Bair explains how: “We were one of the first companies in the United States to begin using robotic technology to cut stone. We are anxiously awaiting robotic polishing.”
Collins and Bair want BC Stone to be relevant 25 years from now. “We were among the first companies in the United States to undergo a rigorous accreditation from the Natural Stone Institute,” said Bair.
In a competitive market, BC Stone needs to stay in tune with that market. “The basic rule of competition is to provide service and quality at a reasonable price. But it shouldn’t only be price. For example, customers are valuing their time more today. So, we had to change our entire internal process so that customers could shop from home. Every slab in our inventory will be on our website,” said Collins
“Competitors who fly under the radar and take shortcuts can provide a cheaper product. But that business model does not allow for growth and longevity. It becomes our responsibility to educate the customer that the old adage of ‘You get what you pay for is very true’,” Bair continued.
As if to underscore its business history, BC Stone was recently selected for membership in “The Rockheads,” an exclusive, invitation-only group of fabricators from North America, Canada, and Hawaii. These companies are the best in their class. They share financials and best practices to help make each other better as well as the industry itself.